About us

About Us

The Best Network And Security Solutions Company In UAE

Welcome to Genx, a paragon of innovation and dedication in the Leading Provider of Firewalls, Network and Security Solutions for Robust Cyber Protection . Our journey began in 2009, and since then, we’ve been unwavering in our commitment to excellence, as demonstrated by our ISO 9001:2008 certification—a testament to our relentless pursuit of quality. At Genx, we understand the dynamic and ever-evolving cyber landscape, which is why we continually adapt and enhance our strategies to offer the most cutting-edge solutions.

Our mission is to empower your business by protecting your digital infrastructure against the myriad threats that lurk in the digital realm. With a foundation built on expertise, innovation, and a deep understanding of the intricacies of secure network solutions, we’ve established ourselves as an industry leader. Our dedication goes beyond mere services—we’re your partners in ensuring a secure, robust, and impenetrable digital presence.

Our approach is holistic: combining state-of-the-art technology with the seasoned insight of our Network security experts to create a shield that stands firm against any cyber assault. As we move forward, our eyes are firmly set on the horizon of technological advancements, ensuring that our services evolve in tandem with new threats and innovations. We are Genx—your guardians in the digital world.

Our Journey

Embarking on a voyage in the vast seas of information technology, Genx was conceived by pioneers whose foresight and cumulative experience of over half a century have served as the guiding star. With a resolute foundation laid down by these visionary leaders, Genx has risen as a luminary in the IT solutions domain. Our inception in the vibrant city of Dubai has not just provided us with a strategic advantage but also positioned us at the heart of technological innovation, where East meets West.

From this central hub, our influence and services radiate outwards through a sturdy network of six branches, diligently serving a diverse clientele across the Middle East and Asia. These outposts are more than mere points on a map; they are vibrant centers of client engagement, technical support, and innovation, reflecting the global yet local approach that Genx embodies.

Our journey, marked by unwavering commitment and relentless advancement, is a narrative of transformation and growth. As we navigate through the complexities and challenges of the digital world, our course is steadfast and our sails are full, propelled by the trust our clients place in us and the excellence we deliver in response. With each milestone reached and every challenge overcome, Genx reaffirms its position as a leading light in the vast expanse of IT solutions.

In a mere twelve years, Genx has burgeoned from a modest duo to a robust cadre of over 70 dedicated professionals. Our journey has been one of exponential growth and focused diversification. Each member of our team is a specialist, a master of their craft, contributing to a comprehensive portfolio of technology services that cater to the intricate needs of a modern enterprise. Our expertise spans the essential pillars of the IT infrastructure:

  • Networking and Storage: We create the backbone of enterprise operations, ensuring smooth and efficient data flow and storage solutions.
  • Network Security Services Dubai: Our services in this sphere are second to none, offering ironclad security measures to protect valuable digital assets.
  • Data Centers: We design and manage the epicenters of data, ensuring they are both resilient and responsive.
  • Enterprise Applications: Our tailored applications drive business processes, fostering growth and innovation.
  • End-User Technology Products: We deliver cutting-edge products that enhance productivity and user engagement.

Our commitment is not just to meet the current IT demands of our clients but to anticipate the future, ensuring that the infrastructure we provide is not just secure and scalable, but also resilient in the face of rapidly evolving technological landscapes. The relentless pursuit of excellence is more than a mantra at Genx; it’s our operational blueprint, guiding us to deliver IT frameworks that stand the test of time and tide.

Our Milestones

Navigating through the complex digital era, Genx has achieved remarkable milestones, serving over 50,000 clients across the global panorama. Our ambitions, always skyward, are rooted in a commitment to transcend the expectations of service and execution. The Genx team, a mosaic of talented individuals, is the embodiment of technical proficiency. Each professional has been meticulously trained, their skills honed by the dual whetstones of rigorous education and practical, hands-on experience. This depth of knowledge enables us to craft bespoke solutions that harmonize cost-efficiency with scalability, ensuring our services align perfectly with the diverse needs and scales of our clients’ operations.

Our network and security solutions are a testament to our vigilance—a fortress manned tirelessly, guarding against the ceaseless threats that prowl the cyber realms. This unwavering commitment to security is amplified by our strategic alliances with premier Original Equipment Manufacturers (OEMs) and preeminent IT brands. Such partnerships enrich our repertoire, allowing us to offer a suite of products and services that are at the forefront of the network firewall security UAE

These achievements are not just milestones but beacons that guide us forward, illuminating the path to new achievements and the expansion of our services. At Genx, every milestone reached is a stepping stone to the next, each one laying the foundation for a future where we continue to lead and innovate in the cybersecurity landscape.

Our Commitment

At the heart of Genx lies a commitment that transcends the traditional client-service provider paradigm. We believe in forging relationships that are as enduring as the solutions we provide. Our ethos is carved into the very core of our operations, ensuring that every project is infused with our intrinsic values of integrity, excellence, and partnership. These are not mere words but the cornerstones upon which Genx is built.

Our pledge is to our clients—a solemn vow to deliver not just solutions but experiences that resonate with their aspirations and ambitions. Our team, a conclave of passionate professionals, is dedicated to excellence in every endeavor. We operate with a tenacity that is unwavering, a resolve that is unyielding, and a commitment to customer satisfaction that is absolute.

We at Genx are custodians of trust, champions of collaboration, and artisans of the digital age. Our commitment is the golden thread that weaves through the tapestry of our services, binding us to our clients and them to us in a symbiotic relationship. This commitment is the essence of our identity, the signature of our brand, and the promise we make to each and every client that chooses Genx as their cybersecurity service provider.

Why Genx is Your Preferred Partner

24/7 Service Desk:

In an age where digital operations never sleep, Genx stands as a vigilant sentinel with our 24/7 Service Desk, an embodiment of our unwavering support and commitment to our clients. We recognize that in the relentless tempo of business, the need for immediate assistance can arise at any hour. Therefore, we have instituted a service desk that operates around the clock, providing an ever-present safety net that ensures the continuity and resilience of your business operations.

Our global clients rest easy knowing that behind the scenes, our specialists are always on standby, ready to spring into action at a moment’s notice. This round-the-clock service is not just a feature—it is a cornerstone of our promise to deliver peace of mind alongside our technical solutions. The Genx service desk is more than a helpline; it is a lifeline to businesses that operate in high-stakes environments where every second counts and downtime is not an option.

Our dedicated team of experts provides rapid response and resolution to any issue, ensuring that your operations remain seamless and uninterrupted. With Genx, you have a partner who is not just reactive but proactive, constantly monitoring and maintaining the health of your IT infrastructure. The 24/7 availability is a testament to our philosophy that your business’s security and efficiency are paramount, and our support is as constant as the stars in the digital cosmos.

Service Level Agreements & Ticketing:

At Genx, our Service Level Agreements (SLAs) are the bedrock of our operational integrity. They are meticulously crafted pacts that underscore our commitment to deliver services that are not only exceptional in quality but also exemplary in reliability. Our SLAs are tailored to meet the specific needs of each client, providing a transparent framework that defines the scope, quality, and timelines for the services we pledge to deliver. This clarity ensures that our clients can set their expectations with certainty and that we can measure our performance with precision.

In tandem with our robust SLAs, our ticketing system stands as a bastion of organization and efficiency. It is an advanced digital platform that meticulously logs every client request, issue, and interaction, ensuring that no detail is overlooked. Our ticketing system is the engine that drives our service desk, enabling a systematic approach to issue resolution. It allows for the tracking of each ticket from inception to resolution, providing clients with real-time updates and insights into the status of their requests.

The integration of our SLAs with our ticketing system guarantees a seamless, accountable, and efficient resolution process. It is a testament to our drive for continuous improvement and our pursuit of excellence in customer service. At Genx, these tools are not just administrative necessities—they are part of our ongoing endeavor to enhance client satisfaction and to forge lasting partnerships based on trust and outstanding service delivery.

Account Management:

At the forefront of Genx’s client-centric approach is our Account Management team, a dedicated cadre of professionals whose sole focus is to steward the needs and aspirations of our clients. This team is the embodiment of our commitment to personalized service, acting as a liaison between our technical expertise and our clients’ strategic objectives. They are the trusted advisors, the strategic allies, the problem-solvers who ensure that every concern is not just addressed but preempted.

Our Account Managers are handpicked for their exceptional communication skills, their deep understanding of technology, and their unwavering dedication to client success. They are adept at navigating the complexities of IT infrastructures, with an acute awareness of the criticality of swift and effective issue resolution. Their role is pivotal in expediting concerns, cutting through red tape, and ensuring that the most critical issues are escalated to the highest levels of attention and resolved with the urgency they demand.

In essence, our Account Management team is a bridge between Genx and our clients, facilitating a two-way street of communication that is clear, consistent, and constructive. They are not just managers; they are integral members of our clients’ teams, working diligently to align our resources with our clients’ goals. They embody our ethos of partnership and our dedication to delivering not just solutions but also satisfaction and success.

Certified Engineering Support:

At Genx, our expertise is not confined by geographical boundaries. We offer a seamless amalgamation of remote and onsite assistance, tailored to the unique demands of your business operations. Our professionals are equipped with state-of-the-art technology to provide remote support that is as immediate and effective as if they were present in your office. This flexibility ensures that wherever your business takes you, whatever the challenge, our expert assistance is just a call or click away.

Our remote support is designed to be proactive, leveraging advanced diagnostics and monitoring tools to identify and resolve issues before they escalate. This preemptive approach minimizes downtime and maintains the integrity of your IT systems. For situations that necessitate a hands-on approach, our onsite services deploy our skilled technicians to your location, ensuring that complex issues are resolved with the utmost efficiency and minimal disruption to your daily operations.

Whether providing remote guidance or deploying onsite expertise, Genx is committed to delivering solutions that are not just reactive to issues as they arise but are also integral to building a robust and resilient IT infrastructure. Our versatile support structure is crafted to align with your business requirements, offering a bespoke blend of remote agility and onsite thoroughness. This dual capability is at the heart of our service philosophy, ensuring that our expertise is always in sync with your needs.

Emergency IT Support:

In the fast-paced, interconnected world of IT, emergencies are not just inconveniences; they can be critical events that require immediate and expert intervention. At Genx, we understand the urgency and the stakes involved in such situations. That’s why our Emergency IT Support is structured to be as responsive and efficient as a well-oiled machine, ready to spring into action at the first sign of distress.

When you face an IT emergency, time is of the essence. Recognizing this, we have streamlined our response mechanisms to ensure that help is just a call away. Our emergency team is a specialized unit, comprising experts who are not only adept in rapid problem assessment but also in executing swift, effective solutions. They are the IT equivalent of first responders, trained to handle high-pressure situations with calm precision.

Our emergency support extends beyond mere troubleshooting; it encompasses a comprehensive approach to mitigate risks, prevent data loss, and restore systems to optimal functionality with minimal downtime. This readiness to tackle IT emergencies head-on is a cornerstone of our commitment to our clients. We don’t just provide support; we offer peace of mind, knowing that in the face of unforeseen IT challenges, Genx is your steadfast ally, always ready, always reliable.

Why We are Unique :

  • All of our customers receive vital round-the-clock support from our 24/7 service desk.

  • Detailed Service Level Agreements and Online Ticketing Tool for customer convenience.

  • Committed Account Management team to escalate and resolve critical issues faced by customers.

  • Certified engineers provide unlimited remote support 24/7 along with onsite support if required.
  • In case of an IT emergency external customers can contact us for support and our team will assist them to resolve the issues immediately.
  • Cutting-edge Secure Network Solutions for GenX Businesses in UAE

Our Vision

To attain a position of leadership among IT and Telecommunication Infrastructure Solutions and cybersecurity service provider.

Our Mission

To help our customers create, build and maintain the most innovative, reliable and cost-effective IT and Telecommunications Infrastructure and meet their business’ needs growing through the rapid deployment of new IT and Telecommunication Services.

Our Executive Management

Mr.Shakir Hussain – Managing Director

Mr.Haris Aboobakkar – General Manager

Suzzane Thaver

Business Unit Manager

Nadeen Saldanha

Senior E-Commerce Analyst

Zahir Mohamed

Sales Account Manager

Sajid Hussain

Sales Account Manager

Ashjan Fathima

Sales Account Manager

Munazar Abrar Yakoob

Sales Account Manager

Richard Pinto

Procurement

Amir Saifi

Senior Executive – Logistics

Jai Phulwani

Sales Executive

Syed Mustafa

Sales Executive

Rashad Ahmed

Logistics Manager

Arshad Saleemdeen

E-Commerce

Afsha Rizwan

Sales Coordinator

Fasina Shafi

Sales Coordinator

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